SAP Knowledge Base Article - Public

2386505 - Notifications not received

Symptom

We have checked known settings that control email notifications within LMS and setting mirror those in TEST but no email notifications are being sent from Learning.

Support tested and could see notifications being generated and we could receive notifications without issues, it turns out only the customer could not.

Environment

Learning Management System (LMS)

Cause

I have heard back from our internal IT department who can see that notifications are becoming stuck in our mimecast server.

Resolution

Support provided customer's LMS IP addresses for whitelist but that still did not resolve the issue.

 

Therefore the following was suggested by Operations:

The customers mail administrator need to add SF outgoing ip list to their spf record with the include parm.
Like this:
v=spf1 include:_spf-sfdc.successfactors.com ~all

It will contain the actual list of outgoing IPs.

See Also

2330530 - LMS Notifications Knowledge Support and Tips

Keywords

notifications, mail server, SMTP, SPF, email, mimecast server , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608