2386483 - The Values That are Marked as Invisible in Business Configuration are Still Shown in Advanced Search

SAP Knowledge Base Article - Public

2386483 - The Values That are Marked as Invisible in Business Configuration are Still Shown in Advanced Search

Symptom

The values that are marked as invisible/inactive in the relevant Fine Tuning activity are still shown under Advanced Search, such as Status for Tickets or Sources for Leads.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the relevant work center, such as Service(1) or Sales(2).
  2. Go to the Tickets(1) or Leads(2) view.
  3. Select the Advance Search option.
  4. Select the Status(1) or Source(2) field.

Result: It shows all status/sources, although you have set some of the status/sources as invisible in the relevant Fine Tuning activity:

TICKETS FOR CUSTOMER SUPPORT -> MAINTAIN STATUS SCHEMAS(1)

LEADS -> MAINTAIN SOURCES(2).

Cause

The availablity of all the values in the Advanced Search is the expected behavior.
You may currently have set some status/sources to invisible/inactive, but there might be tickets/leads in the system, that have status/source values, that are not visible at the present moment.
Hence, you must be able to search for all possible status/sources available in the system.

Resolution

This is expected system behaviour.

 

Keywords

ticket status, lead source, fine tuning lead sources, fine tuning tickets for customer support, advanced search , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Hybris Cloud for Customer all versions