SAP Knowledge Base Article - Public

2386343 - Drop down on Ad Hoc Report is displaying symbols

Symptom

  • Ad Hoc drop down has letter instead of arrow 
  • Drop Down on Ad Hoc Report is displaying symbols

AdhocLetters.png

Environment

  • Ad Hoc Report

Reproducing the Issue

Home > Analytics > Reporting > Ad Hoc Report > Drop down on Ad Hoc Reports are appearing as Symbol

Cause

  • It is browser compatibility issue.
  • This issue appears to be machine-specific, where the Internet Explorer browser is not configured to allow downloadable fonts.

 

Resolution


Please ensure that you have allowed IE to download fonts:
https://support.xmatters.com/hc/en-us/articles/207108186-Missing-icons-when-using-Internet-Explorer-11

Enabling Font Download:

  • In Internet Explorer, open up "Internet Options"
  • Click the "Security" tab at the top of the dialog window
  • Near the top, the four zones are listed with icons: Internet, Local intranet, Trusted sites and Restricted sites.
  • Click a zone
  • Click the "Custom level..." button
  • Scroll through until you find the setting "Font download" and make sure it is set to "ENABLE"
  • Do this for each of the four zones to get us a better picture of the environment.


To find out what zone the Web page in question is in, do the following:

  • Go to the page
  • Right click the page and select "Properties"
  • On the dialog that opens, there is a listing of the "Zone" setting.
  • So, the font download setting for that zone needs to be set to "enable".

Keywords

  • Ad Hoc Report
  • Drop Down Symbol
  • Ad Hoc Report Drop down symbol 
  • Special characters on dropdown button
  • Browser compatibility 
  • Letters on dropdown button
  , KBA , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , Problem

Product

SAP SuccessFactors HCM Suite all versions