We have an Admin who has marked an ILT incomplete in User’s History (As he didn’t pass the exam).
However, it still shows up in RECORD Learning for the Admin. Why?
Learning Management System (LMS)
Reproducing the Issue
Record Learning for 2 users (one for credit and the other not for credit)
See the validation message provided
After leaving the screen above click on record learning again (from the action menu in the scheduled offering record or from the Users > Tools > Record learning)
Only the user who was granted not for credit status is still showing:
As per our product management this is the expected behavior of the system:
since the assignment was not successfully completed, the items remains assigned to the user and therefore the user will be displayed in the Record Learning section as well.
If you would like to change the behavior of the system, please submit an enhancement in the Community (see KBA reference in the below section)
record learning, not for credit, no show, incomplete, Record Learning list , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Product Enhancement