SAP Knowledge Base Article - Public

2385106 - Record learning not for credit issue

Symptom

We have an Admin who has marked an ILT incomplete in User’s History (As he didn’t pass the exam).

However, it still shows up in RECORD Learning for the Admin. Why?

 

Environment

Learning Management System (LMS)

Reproducing the Issue

Record Learning for 2 users (one for credit and the other not for credit)

record_learning.PNG

 

See the validation message provided

record_learning.2.PNG

 

After leaving the screen above click on record learning again (from the action menu in the scheduled offering record or from the Users > Tools > Record learning)

Only the user who was granted not for credit status is still showing:

record_learning.3.PNG

Resolution

As per our product management this is the expected behavior of the system:

since the assignment was not successfully completed, the items remains assigned to the user and therefore the user will be displayed in the Record Learning section as well.

If you would like to change the behavior of the system, please submit an enhancement in the Community (see KBA reference in the below section)

See Also

2090228 - How to submit an Enhancement Request

Keywords

record learning, not for credit, no show, incomplete, Record Learning list , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Product Enhancement

Product

SAP SuccessFactors Learning 1608