SAP Knowledge Base Article - Public

2384801 - Home Address portlet doesn't have the add option

Symptom

Home Address  portlet doesn't have the add option to enter other address types

Environment

Successfactors - Employee Central

Reproducing the Issue

1. Navigate to Employee Files

2. Click on Personal Information

3. Click on 'Edit' in the Home Address portlet.

4. You can see that there is no 'Add' option (with + sign)

 

Cause

1. Download the picklist through Admin Center-> Picklist Management

2. Filter out the picklist "addressType"

3. There are only 'Business' and 'Home' address type. Business address type will not appear in the UI as it is expected behavior (Refer KBA 2356490)

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4. Therefore, only Home address type is existing.

 

Resolution

Import other values(vacation and Mailing)also as highlighted below:

2.jpg

The Add option is now visible.

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See Also

  • 2615336 - Check Tool: Check that the address types "home" and "business" are not active
  • 2448334 - Home Address: AddressType Picklist can't be changed from Active to Deleted and back from Deleted to Active

Keywords

Address Type Home Address Add option , KBA , LOD-SF-EC-LOC , Localization & Country Specifics , Problem

Product

SAP SuccessFactors HCM Core 1608