2384512 - Application Error Occurs upon Creating a New Event Reason

SAP Knowledge Base Article - Public

2384512 - Application Error Occurs upon Creating a New Event Reason

Symptom

An application error message is displayed upon creating a new Event Reason.

jiraeventreason.png

 

Environment

Successfactors Employee Central

Reproducing the Issue

1. Go to Admin Center > Manage Organization, Pay and Job Structure.

2. Create an Event Reason.

Cause

FOtranslation object is secured. The user who is creating the event reason does not have necessary access or permission to FOtranslation Generic Object.

FOTranslation1.png

FOTranslation2.png

 

Resolution

The user who will create the event reason should have the necessary access or permission to FOTranslation Object.  Or you can disable the security on FOTranslation.

FOTranslation4.png

 

If giving permissions to FOTranslation does not resolve the issue, kindly create an Employee Central Support ticket and provide the following:

1. Company ID

2. Username that has the partner support access (You can check this link on how to enable support access to a username:https://launchpad.support.sap.com/#/notes/2179904/E

3. Application error (text not screenshot). Sample of application error: errorId=0d21b66a-40e0-46ac-8f18-134b77e05df2, timestamp=2016-10-28T18:19:36.857-0400, server=1PS8BCFAPP01, versionInfo=Release%3A%20b1608.1104097%0A%20%20%20%20%20%20Server%3A%201PS8BCFAPP01%0A%20%20%20%20%20%20Timestamp%3A%202016-10-28T18%3A18%3A49.543-0400

Keywords

FOtranslation, Application Error, EventReason , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1608