SAP Knowledge Base Article - Public

2384334 - LMS: Learning User Password Expiration screen displays in English when French Canadian logon language is selected

Symptom

Learning user selects French Canadian logon language, logs onto LMS, and is informed their password has expired.  When clicking to change the password, the password change page is in English.

Environment

SAP SuccessFactors Learning - all supported versions

Reproducing the Issue

  1. As a learning user, access the LMS logon page.
  2. From the available language dropdown menu, set the logon language to French Canadian.
  3. Continue to logon to the LMS.
  4. Password is expired, so user is prompted to change password - when redirected to the password change page the language is no longer in French Canadian.

 

Cause

The user's locale is not configured to the logon language.

Resolution

Have the user change their locale in Options and Settings.

See Also

https://launchpad.support.sap.com/#/notes/2317562

Keywords

logon language, lms, user login, log in, expiration, pw expired, reset password, french canadian, english, kal, kac , KBA , LOD-SF-LMS-ASP , LMS AP , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608