2384240 - How to trigger Learning Expiration notification

SAP Knowledge Base Article - Public

2384240 - How to trigger Learning Expiration notification

Symptom

  • Learning Expiration notification not triggered to users or supervisors
  • Learning Expiration notification Automatic Process is enabled still users not receiving notifications

Environment

Learning Management System

Reproducing the Issue

  • Go to System Admin > Automatic Process > Learning Expiration Notification
  • Enabled APM, check both User and Supervisor option
  • Add Threshold value and Reminder Period
  • Schedule APM to run

Cause

Make sure learning expiration notificaiton setting is enabled at item level i.e., Learning > Items > Edit item > Related (more) > Notifications

Learning Expiration - Item level.png

Resolution

If item is already existing in the system and then aLearning Expiration APM is enabled, admin has to manually "Restore Default" for expiration notification to be triggered to user and supervisor.

Keywords

learning expiration how to trigger learning expiration learning notification notification , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608