2383344 - LMS: Deeplinks using syntax tag <REV_IN_DATE_LONG/> throw errors when accessed

SAP Knowledge Base Article - Public

2383344 - LMS: Deeplinks using syntax tag <REV_IN_DATE_LONG/> throw errors when accessed

Symptom

User clicks on a deeplink within a learning notification and gets a Java stack error.

Environment

SAP SuccessFactors Learning - b1605 and higher

Reproducing the Issue

  1. Customize a notification template to create a deeplink which includes syntax tag <REV_IN_DATE_LONG/>.
  2. Trigger the notification to the recipients.
  3. Recipient clicks on deeplink in notification received and receives an error:
rev_in_date_long.jpg

Cause

This is an invalid syntax tag. 

Resolution

Remove the syntax tag from the deeplink in the notification template.  

Please also note the information displayed in bold when creating the direct link:

Note: Direct links contain syntax tags located within quotes. These tags may differ for each notification template. Be sure to compare the syntax tags in the direct link to those available to the template. You may need to replace some tags in the link. 

Note that the error received when clicking the deeplink is targeted to be resolved in b1702 release.

 

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608