2382795 - SuccessFactors: Maintain Access Data notification received for user expiration

SAP Knowledge Base Article - Public

2382795 - SuccessFactors: Maintain Access Data notification received for user expiration

Symptom

SuccessFactors customers have received an SAP notification indicating a user will expire and be deleted.

Environment

  • SAP SuccessFactors HCM Suite - all supported versions
  • SAP Support Portal
  • SAP ONE Support Launchpad

Reproducing the Issue

Customer receives an SAP notification like below:

maintain access data.jpg

Cause

Customer has updated the secure area with logon user and password for the system indicated in the notification, and that data is expiring soon and will be deleted from the secure area.

 

 

Resolution

The customer can extend the validity of the user in the secure area, or allow it to expire if support no longer needs the information.

Typically, customers will not need to update the secure area with BizX user credentials as that can be done via managed support user.   The secure area may have only been used to communicate to support the length of time the user would be valid.

NOTE: This does not mean the user will be deleted from the SuccessFactors instance.

 

See Also

For further information regarding the secure area see: https://support.sap.com/support-programs-services/about/help-index/secure-area-lphelp.html

Keywords

logon data, log on, user, expiring, credentials, pw, password, preserve, support portal, smp, kal, kac, bizx, lms, learning, admin, adminsf, sfadmin , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-PLT , Foundational Capabilities & Tools , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

Product

SAP SuccessFactors HCM Suite all versions