SAP Knowledge Base Article - Public

2382417 - Manage Users is not available in Admin Center

Symptom

  • Feature Manage Users is not available on admin center.
  • When the Employee Central module is enabled, the feature Manage Users is not available. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors BizX - Platform

Reproducing the Issue

  1. When customer navigates to Admin Center
  2. Update User Information
  3. Manage Users is not available.

Manage Users (002).PNG

Cause

Employee Central module is enabled. The Feature is only available for non EC instances

Resolution

You will need to grant permissions to Import Employee Data though the below steps:

  1. Manage Permissions Role
  2. Search and select the role tha you want edit
  3. Click on Permissions > Manage Users
  4. Enable Import Employee Data

After that you will need to Import the users thorugh Import Employee Data. You can find more information about how to import users through that tool under the article: 2558223 - Employee Central: Import Employee Data - New UI

Keywords

"manage users not showing", "manage users gone", "view user permission", "manage user", EC , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HCM Core all versions