2381444 - Action/People Search: Add New Employee appears three times in search results

SAP Knowledge Base Article - Public

2381444 - Action/People Search: Add New Employee appears three times in search results

Symptom

  • When searching within Action or People Search, the option for 'Add New Employee' appears three times in the list, the final option will route the user to the old UI page (v12) rather than the People Profile UI

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Environment

  • SAP SuccessFactors HCM Cloud - Release b1608
  • Employee Central
  • People Profile
  • Action Search

Reproducing the Issue

  1. In the People/Action search text box, search for "Add New Employee"
  2. The results will return three options for Add New Employee

Cause

  • Issue can occur after upgrading to People Profile.
  • Engineering will need to rebuild the global action search index to resolve

Resolution

  • Please create an incident with Support to resolve
  • Support will create a ticket with Engineering to have the global action search index rebuilt on the system
  • Support can clone JIRA PLT-53343 to engage Engineering for the resolution

Keywords

PLT-53343, PLT-51405, PLT-51887, Action Search, People Search, PP3, Add New Employee , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1608