SAP Knowledge Base Article - Public

2381226 - Error while Importing "Benefit server client date do not match"

Symptom

While importing Benefit Employee Claim data from Import and Export Data tool, below error is thrown by the system:

"1. Benefit server client date do not match".

Environment

SAP SuccessFactors EmployeeCentral - Global Benefits

Reproducing the Issue

Admin Centre>Import and Export>Benefit Employee Claim.

For the import validation/ result go to Monitor Jobs and download the jobResponse file.

 

Benefit server client date do not match.png

Cause

This error occurs when you are trying to import a past date Enrollments.

Resolution

For past dated enrollments you need to disable the field "Disable Client Date Validation" for that Benefit.

While trying to import a past date Benefit Claim, please follow the below steps before importing the file,
Go to Admin Center and Choose Manage Data
1. Select the Benefit for which you are trying to do the import
2. Please Edit the Benefit and choose "Yes" for the field "Disable Client Date Validation" and save the Benefit
3. Now try to import Benefit Employee Claim file.

 

Keywords

SuccessFactors Employee Central EC Benefits Benefit Employee Claim import error , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core 1608