SAP Knowledge Base Article - Public

2380953 - Utilities Cannot Be Integrated With SAP CRM

Symptom

The Integration of Utilities work centre with an SAP CRM system is not supported.

Reproducing the Issue

You are using integration of SAP C4C with SAP CRM only and are trying to set up the Utilities work centre.

Although you can set up parts and even manage to create Service Locations there is no way of finding Premises nor can you find documentation for the set up with SAP CRM.

Cause

This is no longer supported for SAP CRM, support is only available for SAP ERP.

Resolution

This is expected system behaviour.

Keywords

KBA , LOD-CRM-IND-UTL , Utilities , How To

Product

SAP C4C CORE all versions ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711