2380594 - SAP Lumira Desktop installation error

SAP Knowledge Base Article - Public

2380594 - SAP Lumira Desktop installation error

Symptom

  • When installing Lumira Desktop, the following error is displayed: "An error has occured. See the log file <ROOT_DRIVE>:\Program Files\SAP Lumira\Desktop\configuration\xxxxxxx.log"

Environment

  • SAP Lumira Desktop

Reproducing the Issue

Run the Lumira Desktop installer

Cause

The installer was run on an unsupported version of Windows (Windows 7 No Service Pack)

Resolution

Upgrade to a supported version of Windows that is listed in the Lumira Desktop product avalability matrix (PAM) which can be found at the following URL : http://help.sap.com/lumira

Keywords

Lumira Desktop , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0