2380363 - Error when starting Lumira Desktop; An error has occured. See the log file <path to log file>

SAP Knowledge Base Article - Public

2380363 - Error when starting Lumira Desktop; An error has occured. See the log file <path to log file>

Symptom

  • Lumira Desktop is installed with no errors.
  • Attempting to start Lumia results in the error:

 

An error occured. See the log file <path to log file>

2380363-2.png

 

Environment

  • SAP Lumira Desktop 1.31.1

Cause

  • A previous install of Lumira was on this computer.
  • Lumira was uninstalled, but not completely.

Resolution

  • Uninstall Lumira.
  • Delete the .sapvi folder: C:\Users\<User ID>\.sapvi.
  • Reinstall Lumira.

Keywords

un install uninstall installation , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0