SAP Knowledge Base Article - Public

2379813 - Partner Support (How To) - Reset Onboarding Super Admin Account - Onboarding [Super Admin]

Symptom

This article provides information for Implementation Partner, Consultants, and SAP Professional Services on how to reset their account credentials.

Environment

SAP SuccessFactors Onboarding

Resolution

The Onboarding Super Admin password reset and unlock is now available at SAP SuccessFactors HCM Cloud Operations Portal.

 

STEPS TO RESET AND UNLOCK

  1. Open the SAP SuccessFactors HCM Cloud Operations Portal link for Reset and Unlock of Onboarding Super Admin
  2. Provide the details required by the request form; and
  3. Click 'Submit' button once done.

Note: 

  • SAP Credentials is used to access the site
  • The turnaround time for this type of request (Password Unlock and Reset) usually takes for 2 to 48 hours

 


ADDITIONAL INFORMATION 

FOR CUSTOMERS:

Only SAP Professional Services, Implementation Partners, and SAP Cloud Product Support can have access to SAP SuccessFactors Onboarding Super Admin.

FOR IMPLEMENTATION PARTNERS:

SAP Cloud Product Support does not handle this type of request. Hence, please direct to above link provided.

 

See Also

ONBOARDING PARTNER SUPPORT KBAs:

  • 2279799 - How To - Request for SuperAdmin User Account - Onboarding
  • 2116056 - Partner Support - Resources & Tools

Keywords

  • SAP SuccessFactors
  • Onboarding
  • Onboarding Super Admin
  • ONB SuperAdmin Access Request
  • ONB Requests
  • What is Onboarding SuperAdmin?
  • How to have access to Onboarding SuperAdmin?
  • SAP SuccessFactors Product Support
  • SAP Professional Services
  • Implementation Partners
  • Consultants
  • BizX Provisioning
  • Password Reset
  • Unlock Account
  • Reset Account
  • SAP Cloud Product Support Out of Scope
  • Incorrect Password
  • Password Unlock
  • Forgot Password
, KBA , #sfobdpartnersupport , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , How To

Product

SAP SuccessFactors Onboarding all versions