2379690 - LMS: Custom Report Development and Support

SAP Knowledge Base Articles - public

2379690 - LMS: Custom Report Development and Support


When the standard reports can't fulfil your needs, you can create a new custom report or modify an existing standard one.


  • SAP SuccessFactors HCM suite
  • Learning Management System (LMS) - All Supported Versions
  • Plateau Report Designer (PRD)


To create/modify custom reports in LMS you have two options:

  1. Develop the report on your own using Plateau Report Designer (PRD).
  2. Request SAP Professional Services to create/modify the report.

1. Developing the report on your own using Plateau Report Designer (PRD)

For this you will need the following:

  • Plateau Report Designer (PRD)
  • VJDBC connection established
  • Trained personnel in PRD


  • Please see our references section for articles to get the latest PRD version (#2318900) and how to request a VJDBC connection (#2104424).
  • Regarding PRD training please review this Community post (will require you to sign in).


  • We support initial VJDBC connection set up and connectivity issues with the tool.
  • For report developement requests please see below.

2. Requests /issues with custom reports to SAP

  • Request to develop a custom report:
    • You would need to contact your CSM or CEE or Sales representative to request them to initiate the contact with the Professional Services team.
    • Please note this is a paid service, after reviewing your request, a quote will be issued by the Professional Services team

  • Request for support for an already existing custom report:
    • If you are contacting us with regards to a custom report which was developped by SAP / SuccessFactors, please provide the contact details of the person who developped the report for your company and a proof of purchase so we can follow up with the development team.
    • This service may also incur a fee depending on the agreement between the customer and Professional Services at the time where the report was developped.



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