SAP Knowledge Base Article - Public

2378550 - Employee Import generates Null Error when adding New Users

Symptom

  •    Customer is getting null exception error when adding new users, but the users are getting added internally on the system
  •   Customer uploads an import file with data of new users however one user is only added per import

Environment

  • Bizx
  • SuccessFactors Platform (Foundational Capabilities & Tools)

Resolution

      Since scenario is for user creation, Document Transfer for HR may not be used. 
      Please follow the below steps to ensure Document Transfer will not take effect: 
  1. Navigate to Admin Center -> Cross Talent Feature Settings
  2. Disable 'Enable document transfer for HR Manager in Change engine (beta only)'
  3. Check and import once again.
  4. If this feature is not available, please ask Customer Success Representative to disable this option in Provisioning backend system. 

 

Keywords

employee import, import, null error , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite 1608