2378014 - Approval Process not working for External Users

SAP Knowledge Base Article - Public

2378014 - Approval Process not working for External Users

Symptom

We have a Item with Apporval process and when external users trying to access the course from the catalog search they are able to directly start the course and approvals are not triggering for them whereas the same item triggers approvals for Internal users.

Environment

Successfactos LMS

Learning Management System

Resolution

As per the design all approvals are by passed for the external users, so its not possible to have apporval triggered for them.

See Also

Note: There is an enhancement request created to allow external users to undergo Approval Processes. The link to the enhancement request is https://influence.sap.com/D50146

Keywords

External Users

Approval process

By pass

Not triggering apporvals , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions