2377988 - The Routing Rules are Not Executed in Visits Generated from a Route

SAP Knowledge Base Article - Public

2377988 - The Routing Rules are Not Executed in Visits Generated from a Route

Symptom

Routing Rules are not executed as you expect in Visits generated from a Route.

Reproducing the Issue

Pre-requisite :
You have set up a Routing Rule with the condition Created by Equal = ABC (ABC stands for the identification of a specific user).

  1. Login with ABC.
  2. Go to the Visits work center.
  3. Go to the Routes Facet.
  4. Select New to create a new Route.
  5. Select Actions to generate Visits.

You can see in the Visits generated that the plan items are not created as you expected.

Cause

The visits were created by a background job (technical user : SAP_SYSTEM) and as a result the condition Created by Equal = ABC was not fulfilled.

Resolution

You will need to adapt the Routing rules accordingly if you expect to have the plan items generated from the Route facet.

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , Product Enhancement

Product

SAP Hybris Cloud for Customer all versions