SAP Knowledge Base Article - Public

2377941 - Connecting to SAP BusinessObjects Cloud via Apache gives "This site can’t be reached"


Connecting to SAP BusinessObjects Cloud via Apache gives

"This site can’t be reached

<URL> might be temporarily down or it may have moved permanently to a new web address.



  • SAP BusinessObjects Cloud
  • Apache HTTP Server

Reproducing the Issue

  1. Configure Apache Reverse Proxy per "Live Data Connection to SAP HANA or SAP HCP via Apache HTTP Server"
  2. Connect to your SAP BusinessObjects Cloud tenant via Apache
  3. Log in
  4. Notice the error


The following line is missing from your Apache httpd.conf file.

RequestHeader  unset  Accept-Encoding


  1. Open your Apache httpd.conf file.
  2. Ensure this line exists and is correct: RequestHeader  unset  Accept-Encoding
  3. Restart Apache HTTP Server


See Also

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