Talent Flags like risk of loss or impact of loss icon doesn't show on Succession Org Chart even though Org Chart xml is correctly configured to display these icons.
SuccessFactors BIZX: Succession
Reproducing the Issue
1: Go to Succession Org Chart
2: Search for user who has Risk of loss or Impact of Loss data-> icons of these 2 fields don't show on Succession Org Chart
If the Org Chart xml is correctly configured then it may be possible that picklist mapped to risk of loss & impact of loss fields is not correctly configured.
1: Go to Admin Center-> Picklist Management-> Export Picklist
2: You must be aware of the picklist id mapped to Risk of Loss & Impact of Loss fields. In this case, same picklist id (talentflagriskofloss) is mapped to Risk of Loss & Impact of Loss fields.
3: Open the exported picklist file and filter picklist id column by talentflagriskofloss. The minValue, maxValue & Value columns must have the same value for their respective picklist values (Low, Medium, High) as configured in Org Chart xml, use of any negative value means you don't want to use that value on Succession Org Chart.
4: Correct minValue, maxValue & Value columns values as shown in the below screenshot and import the updates picklist file.
5: After uploading the picklist file successfully, you would see talent flag icons on SOC
It may be possible that in Org Chart xml for label LOW, value would be 3 or 2 therefore it is recommended to first configure the picklist correctly, all values with positive number and then ask Implementation Partner or consultant or Support Engineer to configure these values accordingly in Org Chart xml.
Risk of loss icon doesn't show on Succession Org Char Icon doesn't show on Succession Org Chart , KBA , LOD-SF-SCM , Succession Management , Problem