2377207 - Learning: User received withdrawal/cancellation notification for pending approval

SAP Knowledge Base Article - Public

2377207 - Learning: User received withdrawal/cancellation notification for pending approval

Symptom

  • SystemUnenrollmentNotification triggered to user even though they are pending approval
  • Users received withdraw/cancellation notification when requesting approval to withdraw from schedule offering

Environment

Learning Management System

Reproducing the Issue

1. As a user request approval to enroll in schedule offering

2. When the status of registration is pending approval, click withdraw registration

3. User receive SystemUnenrollmentNotification 

Resolution

  • Expected behavior as per current system design.
  • User will receive SystemUnenrollmentNotification to let user know that he/she has cancelled or withdraw from schedule offering, versus remainnig in a pending state.
  • So if user expected further action to be taken on his/her record, user would need to re-register.

 

Keywords

SystemUnenrollmentNotification, pending approval, withdraw notification, cancellation notification , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1608

Attachments

Submitting an Enhancement.pdf