2376883 - How to process an older version of an Alien Resident Card Form I-551 - Onboarding

SAP Knowledge Base Article - Public

2376883 - How to process an older version of an Alien Resident Card Form I-551 - Onboarding

Symptom

  • Alien Resident card is old and does not have a document number or an expiration date.
  • Not able to process through the Onboarding on Section 2.

Environment

  • Onboarding Orientation step Section 2 on the panel named Section 2 Employer Review and Verification.

Reproducing the Issue

  • During the Orientation step, on the panel at section 2 for Employer Review and Verification I am not able to move past this panel without entering the expiration date and Card Number.

Cause

  • Older Alien resident card

Resolution

  1. If you have an older Alien  Resident Card that does not contain card number or expiration date you must process this document by following these instructions;
  2. During orientation step while on the panel named Section 2: Employer Review and Verification answer NO to the question "Does the I-551 have a date on the card?" Once you answer no the panel will refresh and will eliminate the need to enter in the expiration date.

Form I551.png

     3. For the field Card # enter AAA0000000000  that is 3 "A"s and 10 Zero's.

Form I551.two png.png

     4. By following these steps you will be able to pass through the panels.

Keywords

  • Form I 551
  • Alien Resident Card
  • Old Alien Resident Card
  • Orientation Step
, KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions