2375828 - You are Unable to Send E-mail to a Contact From the Silverlight UI

SAP Knowledge Base Article - Public

2375828 - You are Unable to Send E-mail to a Contact From the Silverlight UI

Symptom

You are unable to send e-mail to a contact from the Silverlight UI.

Reproducing the Issue

  1. Login to the Silverlight UI.
  2. Go to the Customers work center.
  3. Go to the Contacts view.
  4. Open any existing contact.
  5. Go to the Activities tab.
  6. Under E-Mail section, the New button is missing.

However, option to create new E-mail is available in RUI/HTML.

Cause

The feature to send e-mail to contacts is only designed for RUI/HTML.

Resolution

This is the expected behavior of the SAP Hybris Cloud for Customer.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1708