You are unable to send e-mail to a contact from the Silverlight UI.
Reproducing the Issue
- Login to the Silverlight UI.
- Go to the Customers work center.
- Go to the Contacts view.
- Open any existing contact.
- Go to the Activities tab.
- Under E-Mail section, the New button is missing.
However, option to create new E-mail is available in RUI/HTML.
The feature to send e-mail to contacts is only designed for RUI/HTML.
This is the expected behavior of the SAP Hybris Cloud for Customer.
KBA , LOD-CRM-SRP , Service Request Processing , How To