SAP Knowledge Base Article - Public

2375300 - [[DOC_ACCESS_URL]] token not resolving in the Document Completed Notification - Recruiting Management

Symptom

Document completed notification doesn't contain any value for the [[DOC_ACCESS_URL]] token.

Cause

As additional receipients are not part of the route map, system is unable to generate url to the document. As system check if a user is a participant in the routemap before generating the url. If the expectation is to show document url in the notification, it is not going to help the recepient, as the url will not allow any user outside a routemap access the document. 

 

For Recruiting it means that any addiitional recipients set up in Admin Centre > Edit E-Mail Template Settings who are not a part of the route map, as well as operator Team members won't receive notifications with a resolved token.

Resolution

Please make sure that the Document Completed Notification is set up to be received only by operators who are part of the route map.

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions