2375154 - Not able to search planner by username while creating compensation worksheet

SAP Knowledge Base Article - Public

2375154 - Not able to search planner by username while creating compensation worksheet

Symptom

Compensation: Search by username doesn't show the user/planner while creating compensation worksheet

Environment

SuccessFactors BIZX: Compensation

Reproducing the Issue

1: Go to Compensation Home

2: Select the required compensation template and you would see that the Head of Compensation Planning textbox is greyed out, as below:

Comp1.png

3: Click on Find Employee to search for the required planner

comp2.png

Cause

The search by username setting would be disabled at the backend due to which username search is not giving any result.

Resolution

Clients open an incident with Cloud Product Support and ask Support Engineer team to disable below 2 options at the backend:

setting.png

 

After correcting the settings as shown in the screenshot, you will be able to search planner by their username, as below:

 

comp3.png

 

Keywords

Search by username in compensation planner username in compensation , KBA , LOD-SF-CMP-FRM , Forms & Templates , Problem

Product

SAP SuccessFactors HCM Core 1608