SAP Knowledge Base Article - Public

2374919 - iContent entitlelment service is down

Symptom

While launching any online courses the error message "We are sorry, the iContent entitlelment service is down, please refresh the page to try again ..."

 

 

 

Environment

Successfactors LMS

Learning Management System

Reproducing the Issue

  1. Assign any online course to a test user
  2. Try to launch the course from user interface
  3. You get the error "We are sorry, the iContet entiltelment service is down, please refresh the page to try again ..."

Cause

If we are unable to reproduce the issue on our network, then this issue is because of the customer firewall blocking the icontent servers.

Resolution

You can request Customers IT Team to whitelist below URL's.

icontent-entitlement.plateau.com

instancename.plateau.com

instancename-stage.plateau.com.

Keywords

iContent Entitlement , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608