2374800 - playback of learning items

SAP Knowledge Base Article - Public

2374800 - playback of learning items

Symptom

Customer created incident related that Videos inside an online item cannot be played/run under Microsoft Edge (Invalid Source) and IE is played on Windows Media Player while in Firefox and Chrome the are able to play inside the browser.

 

Environment

  • Learning Management System (LMS)

Cause

Issue related to the Browser not related to LMS application

Resolution

As we can see on https://support.microsoft.com/en-ie/kb/2532294 we found that this could be a common issue with IE browsers.

Customer have to work with their IT department to go through the issue and Microsoft notes in order to resolve the problem with this browser as the issue it is not with the LMS Application as it is with the 3rd party browser as we see that it works under Firefox and Chrome.

Maybe it could help following this microsoft notes bellow:

When you experience problems playing videos in Internet Explorer, these problems may be caused by a number of different issues. Most video playback uses Adobe Flash, Microsoft Silverlight, or Java, and these platforms require Internet Explorer add-ons in order to play. By making sure that you have the latest updates installed for Windows, Internet Explorer, and any Internet Explorer add-ons, you can resolve most video playback problems.


Troubleshooting steps
To troubleshoot video playback problems in Internet Explorer, follow these steps. Test the playback behavior after each step until the issue is resolved.
1. Update Internet Explorer
Use the latest version of Internet Explorer for your operating system, and then apply any applicable updates that are offered by Windows Update.
2. Test the video in Compatibility View
Some websites may have been designed for earlier versions of Internet Explorer. Switch to Compatibility View, and then see whether the video plays.
3. Make sure that add-ons are installed and enabled
Make sure that the necessary add-ons are enabled in Internet Explorer. To do this, follow these steps: a.On the Tools menu in Internet Explorer, click Internet Options.
b. Click the Programs tab, and then click Manage add-ons.
c.In the Currently loaded add-ons list, click Run without Permissions.
d.Look for the following add-ons in the list that's displayed. If any of these add-ons are listed, make sure the Status for each is listed as Enabled. •Shockwave Active X Control
•Shockwave Flash Object
•Java Plug-in (may be multiple add-ons)
•QuickTime Plug-in (may be multiple add-ons)
• Windows Media Player

Keywords

  • Videos in MS Edge
  • Vides in IE
  • Videos don't work
, KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Bug Filed

Product

SAP SuccessFactors Learning 1608