SAP Knowledge Base Article - Public

2373960 - Employee Portal not accessible - Access Denied Error - Onboarding

Symptom

Once a Refresh/Copy request is completed, when you select on an employee portal link within the "Congratulations Page" gives this error:

  • "Access Denied"

 

Reproducing the Issue

After a Work Queue has been refreshed or copied, the candidate can reproduce the issue:

  1. Candidate select the link to their Employee Profile within the Welcome email that directs them to the "Congratulations Page"
  2. There are two scenarios:
    • candidate is prompted to log in when at their "login page"
    • No login page
  3. If candidate is directed to log in page, they can authenticate using their username and password, there are directed to a page with an error message "Error: Acess Denied" (see screenshot)Access Denied error.png

6. If No login page occurs, then directly the above error messgae will be presented.

Cause

  • The refresh/copy feature in super admin, is incorrectly set up and/or configured. This causes the redirect to point to the incorrect URL>

 

Note: Only someone with provisioning access can configure the refresh/copy feature.

 

Resolution

Prerequisites:

  • Super Admin

To verify the correct URL:

  1. Go to Super Admin --> Account --> Account options --> Employee Portal
  2. If URL is correct, call SAP SuccessFactors support. If it's incorrect, insert the correct URL

For more information on how to Manage the Employee Portal for Onboarding, refer to this topics (and other below it):


 

See Also

2369911 Credentials needed to access Employee Portal

Keywords

Access Denied Error
Employee portal error
Redirection error , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions