2373873 - You Cannot add Custom Field as a Control Field in the Code List Restriction for the Lead BO

SAP Knowledge Base Article - Public

2373873 - You Cannot add Custom Field as a Control Field in the Code List Restriction for the Lead BO

Symptom

You cannot add Custom Field as a Control Field in the Code List Restriction for the Lead BO.

Reproducing the Issue

  1. Go to the Administration work center.
  2. Select Code List Restrictions.
  3. Create a new Code List Restriction.
  4. Enter Lead in Business Object value help.
  5. Add a value (field) in the Code to Restrict.
  6. Under Controlled Field -> Select radiobutton for the Extension Field.
  7. Select the value help for the Extension Field.
  8. No entry appears, though the custom field XYZ  is available at the header of the lead (XYZ represents the name of the custom field).

Cause

This is the expected behavior of the SAP Cloud for Customer, you need to follow the steps provided in the Resolution section.

Resolution

Currently there is a technical limitation for Lead BO due to whcih below steps are required when creating Code List Restriction for Custom Field of the Business Object Lead:

  1. Go to the Administration work center.
  2. Select the Code List Restrictions.
  3. Create a new Code List Restriction.
  4. Enter Lead in the Business Object value help.
  5. Add a value (field) in the Code to Restrict.
  6. Under the Controlled Field -> Select radiobutton for the Extension Field.
  7. Select the Value Help of the Extension Field.
  8. Select Advanced option in the Value Help screen.
  9. Under Subgroup section -> Change the Business Object from LEAN_LEAD to Lead.
  10. Select 4 - Code in the Representation Term Code field.
  11. Select the Go button.
  12. The custom field XYZ appears.
  13. Select the XYZ field.
  14. Proceed with the next steps of the creation of Code List Restriction for the Lead BO.

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Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1708