2372247 - Cancellation Reasons not visible in References Menu

SAP Knowledge Base Article - Public

2372247 - Cancellation Reasons not visible in References Menu

Symptom

Not able to view "Cancellation Reasons" in References > Learning menu.

Environment

SuccessFactors Learning Management

Reproducing the Issue

  • Navigate to the Learning Administration > References > Learning.
  • You will notice that the Cancellation Reasons is not available.

Cause

There are some workflows that are needed on the admin's role to display the Cancellation Reasons.

Resolution

  1. Navigate to System Admin > Security > Role Management;
  2. Search for the admin's role that cannot see the Cancellation Reasons and edit it;
  3. Click on Workflows tab and on the link ‘add one or more from list’;
  4. Expand the group ‘Learning Management’;
  5. You will see some workflows related to the Cancellation Reason:
    • Add Cancellation Reason
    • Delete Cancellation Reason
    • Edit Cancellation Reason
    • Search Cancellation Reason
    • View Cancellation Reason

Please add these workflows to the role accordingly. To be able to see the Cancellation Reason, at least the Search and View workflows should be added.

Keywords

Cancellation Reasons References Workflows , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508