2372178 - Unable to make Corrections or Permanently Delete Business Rules in EC

SAP Knowledge Base Article - Public

2372178 - Unable to make Corrections or Permanently Delete Business Rules in EC

Symptom

Unable to Make Corrections or Permanently Delete Business Rules in Configure Business Rule.

It throws an Error "Application Error Occurred. please try later or notify support if the issue is occurring."

 

Business Rule Deletion Issue.JPG

 

Please delete the Business Rule or make corrections to the Business Rule as below:

 
1. From Admin Tools / Admin Center => Navigate to "Manage Data"
2. In the first drop down, select "Rule".
3. In the second drop down, search for the rule you want to make corrections or Delete Permanently
4. Once the rule is loaded, click on "Permanently delete this record" to delete the Rule ( or ) make corrections if you want to make changes to the rule.

 

NOTE:

It would be better if you delete the Rule and recreate it again if the rule is currently NOT in use in the System. However, make sure the definition of the Rule is correct.

 

Environment

Employee Central

SuccessFactors

Reproducing the Issue

Unable to Make Corrections or Permanently Delete Business Rules in Configure Business Rule.

It throws an Error "Application Error Occurred. please try later or notify support if the issue is occurring."

Cause

Due to Incorrect definition of the Business Rule.

Resolution

Please delete the Business Rule or make corrections to the Business Rule as below:

 
1. From Admin Tools / Admin Center => Navigate to "Manage Data"
2. In the first drop down, select "Rule".
3. In the second drop down, search for the rule you want to make corrections or Delete Permanently
4. Once the rule is loaded, click on "Permanently delete this record" to delete the Rule ( or ) make corrections if you want to make changes to the rule.

 

NOTE:

It would be better if you delete the Rule and recreate it again if the rule is currently NOT in use in the System. However, make sure the definition of the Rule is correct.

Keywords

Admin Tools - Admin Center Employee Central SuccessFactors     , KBA , LOD-SF-EC-RUL , Business Rules & Event Derivation , Problem

Product

SAP SuccessFactors HCM Core 1602