2371751 - Determination of the Distribution Channel is Wrong in Transactional Document such as Sales Quotes

SAP Knowledge Base Article - Public

2371751 - Determination of the Distribution Channel is Wrong in Transactional Document such as Sales Quotes

Symptom

You noticed The wrong distribution channel is determined wrongly in your Sales Quote.

Environment

SAP Hybris CLoud for Customer 1711/04

Reproducing the Issue

  1. Go to the Sales work center.
  2. Select the Sales Quotes view.
  3. Select New.
  4. Enter all mandatory data and save the new created quote.
  5. The Distribution Channel is not the one expected.

Cause

The distribution channel in the transactional document is always derived from the Sales Unit and not from the Sales Org. In case the distribution channel is not maintained on the sales unit level, the system will then check the Sales Data of the Account if and only if this specifc rule is activated for the sales unit in fine tuning. If this rule is not activated, system will consider the Distribution Channel that is maintained on the first line maintained on the Distribution Channel Activity on Fine Tuning.

Resolution

You have the to possilibty to:

1- Maintain the distribution channel on the sales unit level in the org management

Distr.png

2-  Activate the rule to determine the Sales Unit from the "Account sales data" for the Sales Unit (Go to Sales Quotes Fine tuning Activities > Involved Parties > Sales Unit > Maintain Determination > Account Sales Data). The distribution channel can then be added in the Sales Data for each Sales Unit.

Sales_Data.jpg

 

You also need to be aware of the scoping option to combine Sales Area in C4C Sales transaction: Combined Sales Area Determination in C4C Sales Transactions

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Hybris Cloud for Customer all versions