SAP Knowledge Base Article - Public

2371694 - Fulfillment type of Third Party Sales Order changes whenever there is a change in its Ship-To Address.

Symptom

Whenever there is a change in Ship-To Address in Third party Sales Order the Fulfillment type will automatically change from External to Internal.

Reproducing the Issue

  1. Go to Sales Order Work Center.
  2. Go to Sales Order View.
  3. Find the order XYZ.
  4. Select the option Edit.
  5. Select View All.
  6. Navigate to General Tab.
  7. On Ship-To Click on Address Details.
  8. Update the address details.
  9. Select OK.

You have successfully updated address details.

  1. Go to Sales Order Work Center.
  2. Go to Sales Order View.
  3. Find the order XYZ.
  4. Select the option Edit.
  5. Select View All.
  6. Navigate to Items tab.

Observe Fulfillment type changed from External to Internal.

Cause

Changing Ship-To-Party at header level after adding an item invalidates all the calculated parties at Item level. This means that vendor party would also get invalidated. It is not possible to identify whether fulfillment type was changed manually or not.

Therefore the ATP check would always look for best possible source of supply where Internal would take preference over External.

For the items of a Sales Order, when the source of supply is maintained as External and the Ship-To information is changed, an asynchronous ATP is triggered with no Fulfillment type.

Due to this, ATP will determine the source of supply giving priority to internal fulfillment. Hence, the source of supply gets re-determined from external to internal.

Resolution

This is the standard behavior of the system.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP Business ByDesign 1711