- Crystal Reports has stopped working
- Faulting application name: crw32.exe, version: 18.104.22.1685, time stamp: 0x56d4d04a
- Faulting module name: ntdll.dll, version: 10.0.14393.103, time stamp: 0x57b7e09e
- SAP Crystal Reports 2011
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
Reproducing the Issue
- Start Crystal Reports Designer
- Click File > Open
- Crystal Reports crashes
The cause was not identified, but it proved to be related to a Workbench component and network location for saved Crystal Reports files.
Before starting Crystal Reports navigate to the User's temp folder (by default: c:\users\<UserName>\AppData\Local\Crystal Reports) and delete projectexplorer.xml file. The file is used by Workbench component of CR Designer and holds the Workbench structure.
If you are using a Network location to store CR reports, try to move them all to a local Folder on machine hard drive. Restart Crystal Reports.
closed, crashed, stopped, collapsed , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem