2371277 - Crystal Reports crashes on File Open or Save dialog

SAP Knowledge Base Article - Public

2371277 - Crystal Reports crashes on File Open or Save dialog

Symptom

  • Crystal Reports has stopped working
  • Faulting application name: crw32.exe, version: 14.2.2.1975, time stamp: 0x56d4d04a
  • Faulting module name: ntdll.dll, version: 10.0.14393.103, time stamp: 0x57b7e09e

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Start Crystal Reports Designer
  2. Click File > Open
  3. Crystal Reports crashes

Cause

The cause was not identified, but it proved to be related to a Workbench component and network location for saved Crystal Reports files.

Resolution

Workaround 1:

Before starting Crystal Reports navigate to the User's temp folder (by default: c:\users\<UserName>\AppData\Local\Crystal Reports) and delete projectexplorer.xml file. The file is used by Workbench component of CR Designer and holds the Workbench structure.

Workaround 2:

If you are using a Network location to store CR reports, try to move them all to a local Folder on machine hard drive. Restart Crystal Reports. 

Keywords

closed, crashed, stopped, collapsed , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016