2371113 - Scheduled Offering Duration Not Correct in SuccessFactors Learning

SAP Knowledge Base Article - Public

2371113 - Scheduled Offering Duration Not Correct in SuccessFactors Learning

Symptom

The duration of a scheduled offering is not the same as the length specified in the item

Environment

SuccessFactors Learning

Reproducing the Issue

  1. Create a new Scheduled Only item
  2. Set the length value while creating this item
  3. Once the item is created, go into the item and change the length value in the extended summary
  4. Schedule the item
  5. The End Time is calculated automatically, the duration will be the value of the original length column instead of the new one

Cause

  • The length value of the item is used as the default duration for a scheduled offering until it is changed
  • The length is also used to set the Total Hours value while recording a learning event
  • The segment duration is the real value that is used while scheduling an offering

Resolution

  • The End Time for the offering can be changed after it has already been scheduled
    1. Go to the offering and click on Segments
    2. Double click the green block that displays when the offering is in the calendar view
    3. Now the times can be changed for the segments
  • The default duration can also be changed at the item level
    1. Go to the item and click on Segments
    2. The Duration field of each segment can be changed here
    3. Now when the item is scheduled the End Time will use this value instead of the original length

Keywords

LMS, schedule, item, training, calculate end time, start, hours , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions