SAP Knowledge Base Article - Public

2370721 - CO_SFI_SE_SFSFUSER_UPSERT_RC consumer proxy fails with 503 Service Unavailable error

Symptom

This KBA explains the reason why the consumer proxy "CO_SFI_SE_SFSFUSER_UPSERT_RC" is failing with the error 503 even though the API server on SFSF end was up and running

Environment

HCI, SAP HCM , BizX

Reproducing the Issue

1. Log into HCM system.

2. Run the employee synchronization program.

3. CO_SFI_SE_SFSFUSER_UPSERT_RC interface fails with 503 Service Unavailable error.

 

This can also be reproduced by going into SOAMANAGER and then pinging the respective consumer proxy

Service Unavailable.png

Cause

Following might be the root cause:

1. The configuration for this consumer proxy might not be done.

2.The respective cosumer proxy is not configured correctly with the HCI URL.

Resolution

Please configure the consumer proxy correctly by filling in the right iFlow in HCI which needs to be triggered, followed by the correct tenant URL under computer access name.

 

 

See Also

The integration scenarios of the add-on use the following services:

  • General services:

    • com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLoginQueryResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLogoutQueryResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingCancelJobQueryResponse

    • com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingSubmitJobQueryResponse

    • com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobStatusQueryResponse

    • com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobResultEmbeddedQueryResponse

    • com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryDescribeSFObjectsExResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryListSFObjectsResult

  • Services for the integration scenario for employee data:

    • com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLoginQueryResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLogoutQueryResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFUserUpsertRequestConfirmation

  • Services for the integration scenario for compensation data:

    • com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLoginQueryResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLogoutQueryResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFCompensationManagementUpserRequestConfirmation

    • com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingSubmitJobQueryResponse

    • com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobStatusQueryResponse

    • com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobResultEmbeddedQueryResponse

    • com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryDescribeSFObjectsExResult

    • com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryListSFObjectsResult

Keywords

KBA , LOD-SF-INT-SAP , SAP OnPremise Payroll & Migration , LOD-SF-INT-HCI , Std. SF to 3rd Party HCI Content , Problem

Product

integration add-on 1.0 for SAP ERP Human Capital Management and SuccessFactors HCM Suite