2370627 - LMS - Remove default organization value when adding a new observer in an item.

SAP Knowledge Base Article - Public

2370627 - LMS - Remove default organization value when adding a new observer in an item.

Symptom

Organization has a pre-populated default value in the pop-up screen when trying to add a new observer in an item.

Environment

SAP SuccessFactors Learning Management Systems (LMS)

Reproducing the Issue

1. From Learning, go to an item/course (with Manage Task Checklist Observers enabled).

2. Click the plus sign for Add Observers.

3. Search user pop-up window will appear.

4. Notice that the organization field has a default value populated.

 

observer.jpg

Cause

This is expected behavior.

Resolution

The reason why a default value on the organization field is showing when searching for an observer in an item is because of the default configuration for organization name. The value showing is the same organization as the user. By design, the observer to be requested should belong to the same organization.

If customer opted to remove default organization, customization can be requested from Professional Services Team. To connect with the Professional Services Team, you can follow this KBA: 2149831

See Also

149831

Keywords

default organization value, adding an observer, Add observer, Organization, Organization Default Value   , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1602