SAP Knowledge Base Article - Public

2370229 - Error Message: “You are Not Able to Open this Link due to a Missing Work Center View Assignment”, on Selecting the Hierarchy View in Any Customer

Symptom

You require to view the Account Hierarchy of a Customer. On selecting the Hierarchy view, the system throws error.

You are Not Able to Open this Link due to a Missing Work Center View Assignment

Reproducing the Issue

  1. Go to Customers work center
  2. Go to Accounts view
  3. Search any Account and Open the Account
  4. Go to Account Hierarchy tab
  5. In the Account Hierarchy Name field, select the Hierarchy view
  6. System throws error

Cause

User needs to have authorization to access the Account Hierarchy, otherwise it cannot be accessed through the Hierarchy view in the Customers.

Resolution

To assign the Account Hierarchy view to the user, follow the steps below:

  1. Go to Application and User Management work center
  2. Go to Business Users view
  3. Find the user and select Edit->Access Rights
  4. Go to the Work Center and View Assignment tab
  5. Select Find
  6. Search for the View ID CODACCHIERWCV
  7. Select Locate
  8. Flag the Assigned to User check box for the mentioned view
  9. Select Save

After the above settings, the user should be able to go ahead. Note that the user needs to logout of the system, and login again so that the changes take place.

Keywords

KBA , you are not able to open this link , missing work center view assignment , codacchierwcv , account hierarchy , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions