2369964 - *.sapsf.com Certificate renewal 22nd October 2016

SAP Knowledge Base Article - Public

2369964 - *.sapsf.com Certificate renewal 22nd October 2016

Symptom

Dear SuccessFactors Customer,

We will be updating our SSL certificate for the *.sapsf.com domain in your Non-Production and Production environments on Saturday October 22nd, 2016.

ACTION REQUIRED:

If you are a SuccessFactors customer with third party integrations like web services/APIs, you may be required to update the domain certificate.  These updates should be conducted by your internal IT resources with the new certificate information that could be found below.

Please note that without this change, it is possible that your applications will not work in the Non-Production or Production environment.

If you are not familiar with making the required changes, please notify your company's internal IT department and request for the changes to be made as soon as possible.

If you should have any questions or need assistance please contact SAP Support through the Customer Support Portal with any questions.

Resolution

Schedule

Schedule for updating

Datacenter

Environment

Date

Time

Time zone

DC04

Production, Preview

22-Oct

06:00-10:00

GMT

DC08

Production, Preview

22-Oct

06:00-10:00

GMT

DC10

Production, Preview

22-Oct

06:00-10:00

GMT

DC17

Production, Preview

22-Oct

06:00-10:00

GMT

DC18

Production, Preview

22-Oct

06:00-10:00

GMT

 

Frequently asked questions

Q: How do I know if I am impacted by the certification renewal?
A: The impact is only to customers who implemented SuccessFactors API’s

Q: Does this impact all Data Centers?
A: No. This will only impact the following data centers

*.sapsf.com SSL certificate for DC04/Chandler 1

*.sapsf.com SSL certificate for DC08/Ashburn 1

*.sapsf.com SSL certificate for DC10/Sydney 1

*.sapsf.com SSL certificate for DC17/Toronto 1

*.sapsf.com SSL certificate for DC18/Moscow 1

Q: Does the SSL Certificate impact ability to leverage SSO Log On?
A: No impact for SSO login.

 

Q: Which specific SSL Certificate is being updated? There are different types of certificates and maybe the one being updated does not truly impact us. 
A: Domain certificate sapsf.com

Q: Can the Certificate be downloaded now? This is for review by technical teams.
A: Yes, provided above.

Q: Will the "PGP Success Factors Public Key" change for the SSL certificate renewal?  If so we believe it will impact the authentication of the load of our integration files (Employee, Personal, Position files) from Workday
A: No impact.

Q: Can a customer OPT out of this update?
A: We cannot put this on hold as the cert expires by the end of the week. We suggest you contact your IT department to download the new certs and apply the certs to your environment per the schedule. 

Q: What certificate should I upload? Intermediate or Domain?
A: Domain and Intermediate certificate (if required).

Q: I use third party integrations like web services/APIs, is there an action item for me?
A: Yes. Please notify your IT team about this change to upload the domain certificate.

Modules affected:

Product

Product Version

BizX

SuccessFactors All Versions

ONB

SuccessFactors All Versions

Mobile

SuccessFactors All Versions

Certificates to be used:

If required, the new domain certificate can be downloaded and installed from the following link:
https://certmanager.websecurity.symantec.com/mcelp/enroll/searchCertDetails?issuerSerial=d07c01cd4e07831a6ef3c4c38b443df8&jur_hash=4673bdbcd09af3bd3d09e729c45f6792

Keywords

  • *sapsf.com certificate renewal
  • update certificate 22nd 2016
  • *.sapsf.com 
, KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors HCM Core 1608