2368979 - Wrong Delivery Type appears as Shipment for Customer Demand, though the Sales Order was created with Fulfillment as External.

SAP Knowledge Base Article - Public

2368979 - Wrong Delivery Type appears as Shipment for Customer Demand, though the Sales Order was created with Fulfillment as External.

Symptom

Wrong Delivery Type Shipment appears for Customer Demand, though the Sales Order was created with Fulfillment as External.

Reproducing the Issue

  1. Go to Outbound Logistic Control Work Center.
  2. Go to Customer Demand View.
  3. Find the demand XYZ.

Observe that Customer Demand XYZ has Delivery type as Shipment.

  1. Go to Sales Order Work Center.
  2. Go to Sales Order View.
  3. Find the order XYZ.
  4. Open it.
  5. Select View All.
  6. Navigate to Items tab.

Observe that Sales Order XYZ Fulfillment category as External.

Cause

All Line Items belonging to a particular delivery group should have a common source of supply.

Even if one Line Item in Sales Order has a different external source of supply, the delivery type in Customer Demand will appear as Shipment.

This is the designed behaviour.

Resolution

Please maintain the same external source of supply for all Line items.

Ideally when we maintain Fulfillment category as External in a Sales Order, the Customer Demand Delivery type should be set as Third party.

Keywords

KBA , AP-CR-CR , Customer Requirement , How To

Product

SAP Business ByDesign 1711