2368893 - Users are unable to see Item in catalog

SAP Knowledge Base Article - Public

2368893 - Users are unable to see Item in catalog

Symptom

  • After creating a new item, all users are unable to see the item in the catalog it is assigned to when searching for it.

Environment

  • Learning Management System

Cause

  • There could be multiple reasons for this issue.
  1. The item's "show in catalog" value is set to no. This will prevent it from being seen in any search functionality on the user’s side.
  2. The user that's being used to search in the catalog does not have access to that particular Catalog where the item was published.

Resolution

  • Please follow the steps below in order to fix the issue.
  1. Set the item's "Show in Catalog" Value to yes. This value can be found under Item's profile > View All > Show in Catalog.
  2. To confirm if the user has access to that particular Catalog, please go to: User's Profile > Related (More) > Catalog Preview.
  3. If the user does not have access, please use an Assignment Profile in order to grant the permission to the user.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions