2368519 - Print button missing in Print Package - Onboarding

SAP Knowledge Base Article - Public

2368519 - Print button missing in Print Package - Onboarding

Symptom

User completed NES step and signed all forms

User want to "Print" all forms before "Submit all documents"

Environment

Onboarding

Reproducing the Issue

1. Complete NES step
2. Sign all forms
3. Final message is presented that Forms are signed. Select Print to print your documents and than submit all documents
4. Print Button is missing in Chrome and Mozilla Browser.  IE browser shows Print button correctly.

Cause

This is browser behaviour and is expected

Resolution

Different browser has different option for printing.

1. IE browser : Browser supports Print Button and you will be able to see "Print" button along with "Submit all documents" , see below snap shot 

IE print package.PNG

2. Chrome Browser : Mouse Hover the PDF file and you will be able to see the Print option , see below screen shot :

Chrome-print package.PNG


3. Mozilla Browser : Print functionality is directly built into the .PDF framework , users can directly print from the same. snap shot attached : Mozilla Print package

mozilla print package.PNG

 

Keywords

Print button missing
No print option
Unable to print forms
print missing in Chrome
Print missing in Mozilla , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508