2368496 - Error 9902: Skillsoft Component Does Not Exist in LMS

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2368496 - Error 9902: Skillsoft Component Does Not Exist in LMS


Skillsoft Connector Job is failing with the following error: 

Error 9902

The Skillsoft Component does not exist in LMS.

Hence rejecting the Component - Curricula Mapping Record


LMS Environment

Reproducing the Issue

Run Skillsoft Connector scheduled job. After it has finished running, go check the error logs: 

System Admin --> Connectors --> Skillsoft Connector --> View Results


Sample error would look like this: 






Reason: The default value of Skillsoft Connectors in the configuration is NOT the same as the value in the input file. Hence, input data is rejected.



First, check your Skillsoft Connector Configuration:

Go to System Admin --> Configuration --> Connectors --> Skillsoft Connector

In this example, the DEFAULT value of the Subject Area is "ONLINE" (see screenshot below):


But as seen on the error logs, the Subject Areas in the input file is "Course" (see screenshot below):


To reslove this, modify your input file to reflect the same value as your Skillsoft Connector Configuration. (eg. If your configuration is set to "ONLINE", then your input file must also have the value "ONLINE")


LMS, Connectors, Skillsoft Connectors, Error 9902, Skillsoft Component , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem


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