2368496 - Error 9902: Skillsoft Component Does Not Exist in LMS

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2368496 - Error 9902: Skillsoft Component Does Not Exist in LMS

Symptom

Skillsoft Connector Job is failing with the following error: 

Error 9902

The Skillsoft Component does not exist in LMS.

Hence rejecting the Component - Curricula Mapping Record

Environment

LMS Environment

Reproducing the Issue

Run Skillsoft Connector scheduled job. After it has finished running, go check the error logs: 

System Admin --> Connectors --> Skillsoft Connector --> View Results

 

Sample error would look like this: 

SkillsoftError.PNG

 

 

 

Cause

Reason: The default value of Skillsoft Connectors in the configuration is NOT the same as the value in the input file. Hence, input data is rejected.

 

Resolution

First, check your Skillsoft Connector Configuration:

Go to System Admin --> Configuration --> Connectors --> Skillsoft Connector

In this example, the DEFAULT value of the Subject Area is "ONLINE" (see screenshot below):

SkillsoftConfig.png 

But as seen on the error logs, the Subject Areas in the input file is "Course" (see screenshot below):

SkillsoftInput.png

To reslove this, modify your input file to reflect the same value as your Skillsoft Connector Configuration. (eg. If your configuration is set to "ONLINE", then your input file must also have the value "ONLINE")

Keywords

LMS, Connectors, Skillsoft Connectors, Error 9902, Skillsoft Component , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions