2368373 - Inactive items still showing in the Assigned Items tab of the the users

SAP Knowledge Base Article - Public

2368373 - Inactive items still showing in the Assigned Items tab of the the users

Symptom

Admins may notice that after inactivating an item, the item is still showing in the Assigned Items tab of the user record (Admin side) even if the item is no longer showing on the user's Learning Plan.

Environment

All LMS versions

Reproducing the Issue

  • Assign an item to a user
  • Inactivate the item
  • Go to the user's record and notice that the item is still showing in the Assigned Items (or Completed Items if the user has completed it in the meantime)

Cause

This is an expected behaviour of the system.

Resolution

As per the feedback received by Engineering and Product Management Team, after inactivating an item it is expected to be able to assign the inactive item from the Admin side, it is therefore also expected that the inactive item is still displayed in the Assigned Items tab of the user record.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508