2367385 - SAP Analytics Cloud Agent logs show "Connect to SAP gateway failed"

SAP Knowledge Base Article - Public

2367385 - SAP Analytics Cloud Agent logs show "Connect to SAP gateway failed"

Symptom

SAP Analytics Cloud Agent logs the following in the "tomcat7-stderr.<YYYY>-<mm>-<dd>.log":

<DATE TIME> com.sap.fpa.cloud.rest.cs.service.ValidateLogonService execute
SEVERE: Initialization of destination <HOST>--<SYSTEM NUMBER>-<CLIENT>-<LANGUAGE>-<USER>--<PASSWORD> failed: Connect to SAP gateway failed
Connection parameters: TYPE=A DEST=CS_DEST-<HOST>--<SYSTEM NUMBER>-<CLIENT>-<LANGUAGE>-<USER>--<PASSWORD> ASHOST=<HOST> SYSNR=<SYSTEM NUMBER> PCS=1

LOCATION CPIC (TCP/IP) on local host with Unicode
ERROR partner '<SERVER>:<PORT>' not reached
TIME <DATE TIME>
RELEASE <VERSION>
COMPONENT NI (network interface)
VERSION 40
RC -10
MODULE nixxi.cpp
LINE 3283
DETAIL NiPConnect2: <IP>:<PORT>
SYSTEM CALL connect
ERRNO 10060
ERRNO TEXT WSAETIMEDOUT: Connection timed out
COUNTER 2

 

Environment

  • SAP Analytics Cloud
  • SAP Analytics Cloud Agent

Reproducing the Issue

  1. Configure SAP Analytics Cloud to connect to your on premise SAP ERP system
  2. Connect to your SAP Analytics Cloud tenant
  3. Attempt to create an SAP ERP Connection
  4. Notice an error
  5. Check the Tomcat log and notice this specific error

Cause

<PORT> specified for the SAP ERP server is either incorrect or blocked by a firewall between the SAP Analytics Cloud agent and SAP ERP machines

Resolution

Verify that the <SYSTEM NUMBER> being used for the SAP ERP system is correct and ask your administrator to check that the required <PORT> is open on the firewall.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, port, firewall, network , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0