SAP Knowledge Base Article - Public

2367261 - How to set the Completion Status filter for the Item Status report

Symptom

This KBA covers the standard Item Status report and how to set the Completion Status filter

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Login to the LMS
  2. Navigate to Reports
  3. Search for and open the Item Status Report
  4. Click the blue Filter icon next to Completion Status
  5. Note in the Search Results, only statuses that give credit for the course are available

Cause

The "Credit Given" and "Credit Not Given" statuses are split in the Completion Status search filter

Resolution

  1. Navigate to the Item Status report
  2. Click the blue filter icon next to "Completion Status"
    1. CompStatFilter.png
  3. Click the link to "Search Again"
    1. SearchAgain.png
  4. Select "No" for the "Provide Credit" option
    1. ProvideCredit.png
  5. Run the search again
  6. The incomplete (no credit given) statuses are now displayed

Helpful Tip:

  1. Select the statuses you want for "Provide Credit = Yes" first and add to filter
  2. Then search again for the "Provide Credit = No" statuses and add them to the filter

Keywords

SF SuccessFactors, Success Factors, Learning Management System, LMS, complete, completion status, incomplete, fail, failure, give credit, report, not show, display, missing, appear, available, unavailable, cannot find, Item Status, standard, system, oob, out of box report , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions