2366345 - Save Draft Error: "There was an error processing your request. Please contact support."

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2366345 - Save Draft Error: "There was an error processing your request. Please contact support."

Symptom

Cannot retrieve an employee from Save Draft, error message is displayed from Manage Pending Hire > Draft.

"There was an error processing your request. Please contact support."

Save Draft Error_updated.jpg

 

Environment

SuccessFactors Employee Central, EC

Reproducing the Issue

Login as a user that has permission to Add New Employee.

Navigate to Admin Center > Add New Employee, input employee details, click on Save Draft.

Cause

The logged in user does not have any information for First Name, Middle Name, or Last Name.

Resolution

Update user Personal Information, populate any of the First Name, Middle Name, or Last Name then Save.

Any of the three information should be maintained as it is causing null pointer error in resuming the save draft.

See Also

ECT-58520

Keywords

Save Draft , KBA , LOD-SF-EC-HIR , New Hire/Rehire Wizards , Problem

Product

SAP SuccessFactors HCM Core 1608